At ASA, your trust is never taken for granted, but we wanted to make sure that we were providing five-star care to the best of our ability. That’s why we recently reached out directly to patients like you, asking for honest feedback on every aspect of their care.  

The response was overwhelming, and the message is clear: The patient experience is at the heart of everything we do, and our patients feel the love! 

Our survey shows that 68.4 percent of respondents consider ASA their “one and only” hearing care specialist. Your neighbors are confident entrusting their hearing health to us, and you can feel the same peace of mind by partnering with our team. 

Your Satisfaction Sets the Standard 

When it comes to your hearing health, you deserve nothing less than excellence. The survey results confirm that you’ll receive care that not only meets but exceeds expectations: Patients rated their overall satisfaction at an impressive 9.07 out of 10. 

But numbers only tell part of the story. When asked about the quality of care, 76.3 percent  said it was “far better than expected.” And when it comes to communication, a cornerstone of trust, 64.5 percent of survey participants said our team’s communication was “beyond expectation.” 

What does this mean for you? 

• You benefit from clear, compassionate explanations at every appointment 

• You can rest assured that your questions will always be answered in language you understand 

• You are welcomed into an environment where your comfort and understanding come first 

As one patient shared, they “Feel at ease when attending appointments. Explanations of devices and tests are explained so I understand. Staff is courteous, friendly, and professional. Great place for care.” 

Genuine Relationships: You’re More Than a Patient 

At ASA, you’re never just another appointment slot. You’re a valued individual, and our team is committed to building a relationship that supports your long-term hearing health.  

In our survey, 73.9 percent of respondents said they “love the relationship” they have with our team. This personal connection is something you can count on every time you walk through our doors. 

The warm, welcoming atmosphere is a recurring theme in your feedback. One patient described the experience perfectly: “Dr. Megan is truly a ray of sunshine, and I love getting to see her. She is so thorough with appointments and makes me feel so comfortable.” 

Another echoed, “The warm and friendly atmosphere is also appreciated.” 

You benefit from a team that knows you, remembers your story, and genuinely cares about your well-being. 

Comprehensive Care That Adapts to Your Needs 

Your hearing health journey is unique, and your care should reflect that. The survey revealed that over 80 percent of participants utilize both comprehensive assessments and ongoing support, a testament to the value you’ll find in our full suite of services. 

You can expect thorough hearing evaluations that leave no question unanswered, and you’ll also receive ongoing support to adjust and fine-tune your hearing solutions as your needs change. 

You are empowered to make informed decisions about your hearing health, backed by our expertise. Rest easy knowing that you are never left to navigate your hearing journey alone; our support is with you every step of the way. 

As one patient noted, “My hearing assessment and hearing aid adjustment have been the most comprehensive I’ve ever had. Megan has enabled me to have my hearing back almost good as new.” 

Your Feedback Fuels Our Growth 

You deserve a clinic that listens and acts upon criticism, which is why our survey included a “Magic Wand” question, inviting you to share what you’d change or improve.  

Our community’s responses highlighted areas like scheduling wait times and the variety of technology options. 

You can rest assured that your feedback drives real change. For example, we are actively working to streamline scheduling and are exploring new technologies to better serve your needs. 

One patient’s comment illustrates the impact of our ongoing support model: “I appreciated the regular visits in the beginning for any questions I had.” 

You have a direct hand in shaping the future of ASA, ensuring that our clinic evolves to meet your needs and preferences. 

You Belong to a Community That Values Your Voice 

At ASA, you are never just a number. You are part of a community that values your voice, your experiences, and your hearing health. The overwhelming trust shown in our survey results reflects the care, respect, and partnership you can expect every time you visit. 

When you choose ASA, you join neighbors who have already discovered the difference a truly patient-centered clinic can make. You benefit from expertise, compassion, and a team that is always striving to do better, because you deserve nothing less! 

Experience the care your neighbors are talking about. Schedule your comprehensive hearing assessment today and see how ASA puts your hearing health first!